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We sell Cool Stuff, Unique Gifts, and Amazing Products.
Best Sellers - New Products - Shop By Holiday - Shop By Recipient - Shop By Type - Customized Gifts - Unique and Unusual - Teen Rooms - Kitchen Fun

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Home > Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice
Credit Cards
International Shipping - Canada
Links
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Multiple Product Orders
Order Acceptance Policy
Other Conditions
Out-of-Stock Products
Privacy
Privacy on Other Web Sites
Returns
Shipping Policy
Taxes
Typographical Errors
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of WowCoolStuff.com., Copyright © 2010, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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International Shipping - Canada  by 
When shipping products to Canada there are certain fees that you will be charged, depending on the amount of your order. These fees include taxes, duties, processing fees, brokerage fees, etc. WowCoolstuff.com has no control over these fees. If youre not familiar with the customs fees in your country, we suggest you check with your local customs office for more information. Also, we are unable to mark orders as gifts so customers can avoid paying these fees. The shipping charges you pay to WowCoolStuff.com do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to WowCoolStuff.com and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. WowCoolStuff.com has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more. It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
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Links  by 
WowCoolStuff.com may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WowCoolStuff.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any order. WowCoolStuff.com reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
Privacy Statement

This is the web site of WowCoolStuff.com.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented. If you have any questions, please feel free to call or email us.

Our address is:

WOWCOOLSTUFF.COM
5700 312th Ave.
Salem, Wisconsin 53168
(800) 381-6433
(262) 537-3166

Contact Us

What buySAFE IS:

  • buySAFE's bond guarantee is ONLY available from the following e-commerce locations:
    1. Online stores who display a valid buySAFE Seal, which signals we have verified this merchant;
    2. Select merchants who sell items on eBay, Overstock.com Auctions, or TIAS.com, who display a valid buySAFE Seal within an item listing.
  • buySAFE's Bonded Merchant program is ONLY available from Store's who business address is inside the United States and its territories.
  • buySAFE's service is available to all buyers, both from within the US and internationally.

If you have questions or concerns regarding this statement, you should first contact
Customer Support.

Registration

In order to use this Web site, we request certain personally identifiable information from you on the registration form. During registration you are required to give contact information. We use this information to contact you about the services on our site in which you have expressed interest.

If you are an Affiliate we collect your Tax ID and/or Social Security number, as well as Company name. We use this information for the purpose of setting up a Company Account for you.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Newsletters

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Wowcoolstuff via our newsletter.

 If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see My Account.

WowCoolStuff.com does not share, sell, rent your email or Information.

Service Providers

We use third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. If live chat is offline you will be asked for your name and email address so that we may get back to you regarding your inquiry.

Third parties are prohibited from using your personally identifiable information for promotional purposes.

Cookies

A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Email A Friend

If you choose to use our referral service to email a friend about our site, we will ask you for your friends name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.

Social Marketing

We use Twitter, Facebook, and Youtube as third party networking.


Customer Reviews

We post customer reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the review to post their name along with their review.

Choice/Opt-out

If you no longer wish to receive our newsletter, you may opt-out of receiving them by following the instructions included in each newsletter or by 
Contacting us.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

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Privacy on Other Web Sites  by 
Other sites accessible through WowCoolStuff.com have their own privacy policies and data collection practices. Please consult each site's privacy policy. WowCoolStuff.com is not responsible for the actions of third parties.
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Returns  by 
Return Policy
 • Defective Items

If you believe that your item is not functioning properly or is in some way defective please call us within 30 days of your purchase at 1-800-381-6433 from 9 am to 5 pm Central Standard Time (CST). We may be able to help guide you through any problems you may be having with your item. Sometimes low batteries or incorrect setup of the product can cause it to appear defective and a simple fix or explanation will do the trick. Before you call please be sure that you have read any instructions that may have come packaged with your purchase.

If it appears likely that your item is in fact defective after speaking to a WowCoolStuff Representative we will issue you a RMA # (Return Merchandise Authorization) to return your article back to us. Upon receiving your return our Logistics Specialist will test and inspect your item to determine if the product is indeed defective. This process can take up to 2-3 business days. Once the product is evaluated and is verified to be faulty we will issue you’re refund or send out a replacement. It is the customer’s choice of whether they would like a refund, in store credit, or replacement. Please let your WowCoolStuff Rep know which you prefer when calling.
We reserve the right to refuse any return without a RMA #. All returns must arrive to us within 15 days of receiving your RMA #.

Please send your returns to:
WowCoolStuff
Returns Dept.
The RMA # Issued
5700 312th Ave.
Salem, WI 53168

• Refunds Or Replacements for Defective Items

Refunds on returns for defective items can be issued to the credit card, as in store credit, or Paypal account that the purchase was made from. If you paid by money order or check we will issue your refund in the form of a check through the mail. Your refund for a defective item will be the amount of the original purchase price, original shipping cost, plus the cost to send it back. We will only pay the return shipping when it is sent UPS Ground, USPS Parcel Post, or USPS Priority.

For replacements we reserve the right to either issue 1.) an entirely new replacement or 2.) the replacement parts for your product. This will be determined once our Logistics Specialist has tested and evaluated your return.

Non Defective Returns or Exchanges

If you are unhappy with your purchase for any reason and would like to make a return or exchange please call 1-800-381-6433 Monday through Friday 9 to 5 CST and one of our WowCoolStuff Representatives will issue you a RMA # (Return Merchandise Authorization). Please inform our Rep if your intention is to send in a return for a refund, or if you prefer an exchange. All merchandise that is not defective must be returned to us in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions. If you want to make a return after 30 days and up to 60 days a 15% restocking fee will be deducted from the refund amount. We do not accept returns after 60 days.

We reserve the right to refuse any return without a RMA # or arriving with Postage Due. All returns must arrive to us within 15 days of receiving your RMA #.

*For All LED Products you must call for your RMA # within 15 days of the purchase date.

Please send your returns to:
WowCoolStuff
Returns Dept.
The RMA # Issued
5700 312th Ave.
Salem, WI 53168

Upon receiving your return our Logistics Specialist will inspect your item to determine if the product is indeed in New Condition. This process can take up to 2-3 business days. Once the product is evaluated and is verified to be New we will issue you’re refund or send out your exchange. It is the customer’s choice of whether they would like a refund, in store credit, or an exchange. Please let your WowCoolStuff Rep know which you prefer when calling.

• Refund Returns For Non Defective Items

Once you have called and received an RMA #
1.) Your return must be received within 15 Days in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions.
2.) All returns are sent back at the customers cost.
3.) Your refund will be for the amount of the original purchase amount minus the original shipping cost.
4.) If you return or cancel any items from an order that received Free Shipping, the amount you originally saved from the Free Shipping will be deducted from the refund amount.
5.) If you return or cancel any items from an order that received a discount from a coupon or other special incentive, the amount you originally saved will be deducted from the refund amount.

• Exchanges For Non Defective Items

Once you have called and received your RMA #
1.) Your return must be received within 15 Days in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions.
2.) All Returns are sent back at the customers cost.
3.) Customer pays shipping to send out the exchange.
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Shipping Policy  by 
Free Ground Shipping On Qualifying Orders
  *Simply look for the logo to enjoy free UPS Ground shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $65 or more, your order ships FREE!
 
*Your order must have $65.00 worth of select Free Shipping Items to be eligible for Free Ground Shipping. We can not split shipping methods among products in your order or ship to multiple addresses. If your order has other items that are not eligible for Free Shipping you will only be charged shipping fees for those ineligible items.

*Free Shipping orders will ship USPS Priority or UPS Ground which will be determined by WowCoolStuff at the time we process your order. Choosing a faster shipping method will eliminate the Free Shipping Offer.

* Free Shipping Only Available To The 48 U.S. Continental States.

* If you return or cancel any items from an order that received Free Shipping, the amount you originally saved from the Free Shipping will be deducted from the refund amount unless the item was defective.

* Orders that weigh 20 lbs or more will not qualify for Free Shipping.


* This offer is only available for a limited time!
UPS Ground Transit Times
 
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

International Shipping - Canada

When shipping products to Canada there are certain fees that you will be charged, depending on the amount of your order. These fees include taxes, duties, processing fees, brokerage fees, etc. WowCoolstuff.com has no control over these fees. If youre not familiar with the customs fees in your country, we suggest you check with your local customs office for more information. Also, we are unable to mark orders as gifts so customers can avoid paying these fees.

The shipping charges you pay to WowCoolStuff.com do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to WowCoolStuff.com and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

WowCoolStuff.com has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

When will my order ship?
 
Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
 
Drop Shipments
Some items are shipped from other warehouses and will not ship the same day. In some cases a rush fee could be added and the item could go out the same day, depending on the time of day the item is ordered.  Contact us to find out if the item you're ordering is a drop ship item.


 
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Taxes  by 
WowCoolStuff.com shall automatically charge and withhold the applicable sales tax for orders to be delivered within the state of Wisconsin. For orders shipped to other states, you are solely responsible for all sales taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, WowCoolStuff.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Wowcoolstuff.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled,  Wowcoolstuff.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
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