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Home > Return Policy
 

Return Policy

• Defective Items

If you believe that your item is not functioning properly or is in some way defective please call us within 30 days of your purchase at 1-800-381-6433 from 9 am to 5 pm Central Standard Time (CST). We may be able to help guide you through any problems you may be having with your item. Sometimes low batteries or incorrect setup of the product can cause it to appear defective and a simple fix or explanation will do the trick. Before you call please be sure that you have read any instructions that may have come packaged with your purchase.

If it appears likely that your item is in fact defective after speaking to a WowCoolStuff Representative we will issue you a RMA # (Return Merchandise Authorization) to return your article back to us. Upon receiving your return our Logistics Specialist will test and inspect your item to determine if the product is indeed defective. This process can take up to 2-3 business days. Once the product is evaluated and is verified to be faulty we will issue you’re refund or send out a replacement. It is the customer’s choice of whether they would like a refund, in store credit, or replacement. Please let your WowCoolStuff Rep know which you prefer when calling.
We reserve the right to refuse any return without a RMA #. All returns must arrive to us within 15 days of receiving your RMA #.

Please send your returns to:
WowCoolStuff
Returns Dept.
The RMA # Issued
5700 312th Ave.
Salem, WI 53168

(262) 537-3166


• Refunds Or Replacements for Defective Items

Refunds on returns for defective items can be issued to the credit card, as in store credit, or Paypal account that the purchase was made from. If you paid by money order or check we will issue your refund in the form of a check through the mail. Your refund for a defective item will be the amount of the original purchase price, original shipping cost, plus the cost to send it back. We will only pay the return shipping when it is sent UPS Ground, USPS Parcel Post, or USPS Priority.

For replacements we reserve the right to either issue 1.) an entirely new replacement or 2.) the replacement parts for your product. This will be determined once our Logistics Specialist has tested and evaluated your return.

Non Defective Returns or Exchanges

If you are unhappy with your purchase for any reason and would like to make a return or exchange please call 1-800-381-6433 Monday through Friday 9 to 5 CST and one of our WowCoolStuff Representatives will issue you a RMA # (Return Merchandise Authorization). Please inform our Rep if your intention is to send in a return for a refund, or if you prefer an exchange. All merchandise that is not defective must be returned to us in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions. If you want to make a return after 30 days and up to 60 days a 15% restocking fee will be deducted from the refund amount. We do not accept returns after 60 days.

We reserve the right to refuse any return without a RMA # or arriving with Postage Due. All returns must arrive to us within 15 days of receiving your RMA #.

*For All LED Products you must call for your RMA # within 15 days of the purchase date.

Please send your returns to:
WowCoolStuff
Returns Dept.
The RMA # Issued
5700 312th Ave.
Salem, WI 53168

Upon receiving your return our Logistics Specialist will inspect your item to determine if the product is indeed in New Condition. This process can take up to 2-3 business days. Once the product is evaluated and is verified to be New we will issue you’re refund or send out your exchange. It is the customer’s choice of whether they would like a refund, in store credit, or an exchange. Please let your WowCoolStuff Rep know which you prefer when calling.

• Refund Returns For Non Defective Items

Once you have called and received an RMA #
1.) Your return must be received within 15 Days in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions.
2.) All returns are sent back at the customers cost.
3.) Your refund will be for the amount of the original purchase amount minus the original shipping cost.
4.) If you return or cancel any items from an order that received Free Shipping, the amount you originally saved from the Free Shipping will be deducted from the refund amount.
5.) If you return or cancel any items from an order that received a discount from a coupon or other special incentive, the amount you originally saved will be deducted from the refund amount.

• Exchanges For Non Defective Items

Once you have called and received your RMA #
1.) Your return must be received within 15 Days in unused new condition, in original undamaged packaging, and with all of the original manuals or instructions.
2.) All Returns are sent back at the customers cost.
3.) Customer pays shipping to send out the exchange.


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